With over 25 years of experience and a reputation built on honesty, reliability, and quality workmanship, we deliver every project with care and precision.
Get prompt support from a Stanley-based heating engineer, with same-day 24/7 emergency call outs available across Durham.
At Northumbria Water & Gas Limited, we understand that plumbing, heating, and drainage emergencies can happen without warning. That’s why we provide rapid and dependable emergency call out service across Stanley, Chester-le-Street and County Durham, ensuring help is always just a phone call away, day or night.
Our experienced on call engineers are available 24/7 to respond to urgent issues, minimise damage, and restore your systems as quickly as possible. Whether it’s your home or business, you can rely on us for immediate support.
Our emergency call out service covers urgent heating issues, minor repairs, burst pipes and larger heating problems, including weekends.
Burst Pipes
A burst pipe can cause serious water damage if not dealt with quickly. We act fast to isolate the issue, carry out repairs, and prevent further damage.
Blocked Drains & Overflows
Severe blockages and overflowing drains require urgent attention. Our team clears the obstruction efficiently to restore normal flow.
Boiler Breakdowns
No heating or hot water? We diagnose and repair boiler faults quickly to get your system back up and running.
Gas Leaks & Safety Concerns
If you suspect a gas leak, it’s critical to act immediately. Our qualified engineers respond swiftly to make your property safe.
Leaks & Water Damage
From hidden leaks to major water ingress, we identify the source and carry out effective repairs to limit disruption.
Take a look at our recent renovation projects. Whether it’s a luxury bathroom upgrade or a complete kitchen refit, our gallery demonstrates the high standard of work our customers have come to expect from our expert team. Your dream home project starts with seeing what’s possible.
With many happy and returning customers over the last 25 years, you can be sure of being well looked after. Our aim is to provide a stress free project, delivered in a manner that I am confident will exceed your expectations.
Yes, we provide 24/7 emergency callouts across County Durham for urgent plumbing, heating, and drainage issues.
Emergencies include burst pipes, major leaks, blocked drains causing overflow, boiler breakdowns, gas leaks, and loss of heating or hot water.
We aim to respond as quickly as possible and prioritise emergency situations, often attending the same day depending on location and availability.
You should turn off your water supply (if safe to do so), contain any leaks, and switch off your heating system if necessary. Avoid attempting major repairs yourself.
Emergency callouts may be subject to different rates depending on the time and nature of the issue. We always provide clear, upfront pricing.
Yes, all of our engineers are fully trained and experienced in handling emergency situations safely and efficiently.
We cover County Durham and surrounding areas, providing fast and reliable emergency response when you need it most.
